FREQUENTLY ASKED QUESTIONS

Please read the FAQs before sending a Technical Support Inquiry. For questions other than those posted in the FAQs, click here to access the Technical Support Sheet.

General

Who is Travelfast?
What is Travelfast.com?
What Benefits can you get by Subscribing to Travelfast.com?
What is Corporate Sales?
Subscription Fee

Technical
How do I Subscribe to Travelfast.com?
What are the Requirements for Subscription?
Subscriber Requirements
System/Technical Requirements
How do I Change my Password?
The Buttons on the site are not functioning properly, what do I do?
Error: Illegal Operation


GENERAL

WHO IS TRAVELFAST?

TRAVELFAST INTERNATIONAL INC., established in March of 1978, is a California-based full service travel agency with locations in San Francisco (main), San Jose (branch) and Los Angeles (branch). 

It specializes in travel to Asia and is an Asian consolidator for the following airlines:  NORTHWEST AIRLINES, CATHAY PACIFIC, CHINA AIRLINES, KOREAN AIRLINES, EVA AIR, ASIANA AIRLINES, JAPAN AIRLINES, SINGAPORE AIRLINES, CONTINENTAL AIRLINES and is a General Sales Agent for PHILIPPINE AIRLINES.

 
WHAT IS TRAVELFAST.COM?


·Travelfast.com is an economic tool which TFI offers to its subscribers for immediate access to our rate sheets and our Central Reservation System (CRS) through the Internet. 

·Its objective is (1)to allow independent travel agents to compete and be at par with other travel agencies on a global scale and thus, generate more sales by giving them unlimited access to our rate sheets and CRS anywhere in the world, 24 hours a day, 7 days a week; (2)to be able to extend its service, through its subscribers, to meet the ever-changing travel demands of more customers in the United States, Europe and Asia.

WHAT BENEFITS CAN YOU GET BY SUBSCRIBING TO TRAVELFAST.COM? 

· Unlimited access to the best updated net fares on almost all airlines to different destinations and net rates on hotels, car rentals, packages and tours all-over the world, available 24 hours a day, 7 days a week.
· Unlimited access to worldwide reservation through TFI's Central Reservation System which means you can easily check availability of flights, book and then confirm.
· Access to net fares on almost all airlines and net rates on more hotels, car rentals, tours and packages gives clients price alternatives which allows them to avail of the best prices. 
· Immediate access to special fares and promotions.
· Opportunity to start your own travel business or expand an existing one at a lower cost.
· This may be the best chance to maximize growth potentials.
· Improve the quality and offer a wider array of services.
· Control over your bookings means offering the best services to meet clients' needs.
· Means to compete and be at par with big travel agencies through E-commerce (electronic commerce). 
· Adds more to the professional image of your business.
· Means to have a larger market all-over the world.
· To generate more sales at lower costs and thus increase profits.
· To avail of commissions and other benefits such as an IATA card which gives discounts to travel agents and much more. 


WHAT IS CORPORATE SALES?

· Unlimited access to the best updated net fares on almost all airlines to different destinations and net rates on hotels, car rentals, packages and tours all-over the world, available 24 hours a day, 7 days a week.
· Unlimited access to worldwide reservation through TFI's Central Reservation System which means you can easily check availability of flights, book and then confirm directly on your computer.
· This allows a company to be its own travel agency, and in effect, may take care and have full control of all its travel needs which includes bookings, travel profile and seat reservation.
· Access to our rate sheets allows your company to get the cheapest fares and thus pave the way for added savings.
· By being their own travel agency, companies may use travel as a form of incentive to motivate its employees to be more effective and efficient.


SUBSCRIPTION FEE

· Starting the first week of June there will be no charge for subscription.  As long as you have a Business License / IATA/ARC/ASTA Number, and fax us a Travel Agent Profile.  You may subscribe on the website for FREE.

· All subscribers will be allowed to check our net fares and book online.  The ticketing will take place in our San Francisco Office.

· Kindly download the Travel Agent Profile Here.

TECHNICAL

HOW DO I SUBSCRIBE TO TRAVELFAST.COM?


On the main page you will see a tab that says NEW USER.  Click on the tab and fill up the subscription form.  But before you do that, please take note that you have the requirements (found below):

WHAT ARE THE REQUIREMENTS FOR SUBSCRIPTION?

Subscriber Requirements:
1. Business Permit
2. Federal Tax ID
3. Bank Account (Savings, Checking, or Corporate) or Credit Card (Visa, MasterCard, Amexco)

System/Technical Requirements:
· Pentium PC 300Mhz or higher (recommended)
· 64 MB RAM or higher
· Standard keyboard & mouse
· Modem ( if using a dial-up connection )
· Windows 95/98/NT 4.0 or greater
· Internet Access through an Internet Service Provider (ISP)
· Internet Explorer 4.0 browser or later, or any JAVA-enabled browser


HOW DO I CHANGE MY PASSWORD

If you wish to change your password, send email to password@travelfast.com and include "CHANGE PASSWORD" in the subject line. In the message body, include your user name, current password, new password & verified (retyped) new password. You will also be sent a confirmation message stating that your password has been changed.


THE BUTTONS ON THE SITE ARE NOT FUNCTIONING PROPERLY, WHAT DO I DO?

Web Browser requirement: Internet Explorer 4.0 or higher, or any JAVA-enabled browser

Travelfast.com uses JAVA scripting and applets. So please make sure that your browser is JAVA enabled. Options may be found in the VIEW menu (of your browser), then click on "Internet Options".

ERROR: ILLEGAL OPERATION

Possible Cause Solution
Low Memory Try Restarting Your PC· Upgrade Memory (only if you have less than 32MB)
Corrupted Files Re-install Windows· Re-install Internet Explorer

We suggest that you use your system tools and clear your browser's cache to optimize the performance of your PC and our system. Windows includes the following utilities: Scandisk, Disk Cleanup (Windows 98), and Disk Defragmenter.

To clear your cache (in Internet Explorer):
· Go To Internet Options (found in the VIEW (IE 4.0) or TOOLS (IE 5.0))
· Look for Temporary Internet Files
· Click on Delete Files
· You will be prompted whether you wish to delete all files, click on OK
· Then click on OK in Internet Options.

You can run Disk Cleanup to help you free up space on your hard drive. Disk Cleanup searches your drive, and then lists temporary files, Internet cache files, and unnecessary program files that you can safely delete. 

If you have Disk Cleanup, it should clean your Cache for you automatically when you run it.

Delete your temporary files. If you have Disk Cleanup, it should be included as one of the options. Else, you may:
· Click START on your Task Bar
· Then click on Find, then Files or Folders
· Type *.tmp in the "Named" textbox
· Click on Find Now
· Delete all temporary files displayed

You can use Disk Defragmenter to rearrange files and unused space on your hard disk so that programs run faster.
You may also use other file utilities like Norton Utilities, etc,

For more information you may email us at inquiries@travelfast.com You will be receiving updates through email.